Flush DNS Cache

The DNS cache stores the addresses of websites you’ve visited to speed up future access. However, if this cache becomes outdated or corrupt, it can lead to DNS resolution errors. Flushing the DNS cache removes all the information stored in it, forcing your computer to fetch fresh DNS information the next time you try to access a website. This can resolve issues related to stale or incorrect DNS data.

Windows

1. Press Windows key + R to open the Run dialog.
2. Type ‘cmd’ and press Enter to open Command Prompt.
3. Type the following command and press Enter.

   ipconfig /flushdns

You should see a confirmation message stating the DNS Resolver Cache was successfully flushed.

Mac

1. Open Terminal (found in Applications > Utilities).
2. Type the following command and press Enter.

   sudo killall -HUP mDNSResponder

3. Enter your administrator password and press Enter.

This command doesn’t produce a confirmation message, but it effectively flushes the DNS cache.

Clear Browser Cache

Clearing your browser’s cache eliminates stored data that may include outdated DNS information or corrupted files, which could interfere with your browser’s ability to connect to a website. Over time, cached data can become corrupted due to technical glitches or when websites get updated. By clearing the cache, you ensure that your browser requests the most current version of the website from the server, bypassing any stored data that might lead to connectivity errors.

Chrome

1.  Click the three dots in the upper-right corner.
2. Go to More tools > Clear browsing data.
3. Choose a time range or select “All time” to delete everything.
4. Check “Cached images and files” and click “Clear data”.

Firefox

1. Click the menu button (three horizontal lines) and select “Options.”
2. Go to Privacy & Security and scroll down to “Cookies and Site Data.”
3. Click “Clear Data…” and select “Cached Web Content.”
4. Click “Clear”.

Safari

1. Go to Safari in the upper-left corner and select “Preferences.”
2. Click the “Advanced” tab and check the box at the bottom that says, “Show Develop menu in menu bar.”
3. In the menu bar at the top, find “Develop” and select “Empty Caches”.

At times, the image may not be visible after opening the soft proof reviewer browser. Try one of the methods shown below to resolve this issue.

Select a Different Page

1. Click on page 2.

Download PDF for Printing

1. Click on “Download PDF for Printing”.
2. Review the downloaded PDF document.
3. Reply to All on the soft proof approval request email and indicate your approval or disapproval.

Change View layout

1. Click on “Show as Book”.
2. Click on “Show Advanced Approval Tool”.